Love It or Leave It!

At Binary Bicycles, we stand behind the excellent quality of our frames. If for any reason you are not fully satisfied, you may return your frame within 30 days of receiving it for a full refund (less merchant fees), no questions asked.

Returns Eligibility

  • This policy is eligible only to our customers within the lower 48 States.
  • This policy applies only to our standard frames. It excludes custom-made or clearance-priced frames, handlebars, bottle cages, and any other products we sell.
  • The frame must be returned in the original packaging and in very good condition with no dents, dings, deep scratches, abrasions, etc. Minor marks from assembling are acceptable.
  • All frame protection tape and sticky residue must be removed before returning.

Return Process

  • Contact us within 30 days of receiving your frame to initiate the return. Include your reason for the return.
  • We will not accept return requests initiated after 30 days. No exceptions.
  • We will provide you with a shipping label to return the frame via UPS. You will be responsible for dropping the package off at your nearest UPS access point.
  • The return shipping label must be scanned by UPS and the tracking initiated no later than 5 business days after the 30-day period ends. If the return shipping label is not scanned within 5 business days after the 30-day period, the label will be void. Return shipping expenses will then become your responsibility.

Refunds

  • After inspecting the returned frame, we will, at our sole discretion, deem whether the frame meets our acceptable condition standards. If you are uncertain about the condition of your frame before returning, please send us photos of the area in question along with an appropriate explanation of your concern.
  • If the returned frame meets our acceptable condition standards, we will issue a full refund (less merchant fees) of the purchase price, including shipping charges within 3-5 business days, not including bank processing times.
  • If the frame is deemed unacceptable due to damage, we will return it to you at your expense.

Contact us with any questions you may have.

Policy effective May 01, 2024.