Effective June 27, 2020, Binary Bicycles offers a five-year warranty on our titanium frames from date of purchase to the original owner.
Titanium frames purchased June 26, 2020 and prior are covered by a limited lifetime warranty to the original owner.
We will, at our sole discretion, repair or replace any Binary Bicycles frame or frame parts that we deem to have failed due to manufacturing defects in material and/or workmanship within the time period indicated for that frame.
Our warranty does not cover normal wear and tear, including the results of frame fatigue, and normal maintenance items. In addition, our warranty does not cover any damage, failure, or loss caused by accident, improper use in activities in which the frame was not designed, improper installation or assembly of components, neglect or improper maintenance. Dents, scratches, abrasions, and other damage caused by normal use or handling are not considered defects.
Any components not produced by or branded Binary Bicycles bear their own manufacturer’s warranty. Any claims on these components should be directed to the manufacturer’s service department.
Binary Bicycles’ liability under this warranty is expressly limited to the replacement of the non-compliant Binary Bicycles product and, under no circumstances, will Binary Bicycles be liable for incidental or consequential losses, damages, or expenses (including but without limitation damage to property or other economic losses) whether under this warranty or in contract or negligence or otherwise.
Please contact us to discuss the details of your claim. If deemed appropriate, we will provide a warranty Return Authorization Number. The cost of shipping your frame to us is your responsibility. Please be sure to use a parcel service that allows you to track your package (FedEx, UPS, USPS).
Upon receipt, we will inspect the frame, and if deemed warranty, replace or repair it at our expense, and return it to you as promptly as possible, postage paid. If you are in need of an expedited return shipping, let us know. We can invoice you for the difference of the expedited delivery over and above standard ground shipping costs.
Keep in mind, your frame is custom hand-built to your size and specifications. That’s likely one of the things that drew you to us. If repair is not possible and replacement is required, it will take approximately 8-10 weeks for production.
We all hate to see it happen, but it does happen! Binary Bicycles offers crash replacement at our wholesale cost for any reason, at any time. And, to make it even better, we extend our crash replacement offer to any new owner of a Binary Bicycles frame! Shipping costs will be your responsibility. Contact us to discuss your replacement frame order procedure.
We pride ourselves in being able to offer our customers highly specific frames. Each frame is carefully hand-built just for you with each preference you chose during placing your order. It’s for this reason we cannot accept returns on non-defective frames.
If you’re unsure about something, please do not hesitate to contact us! We strive to work closely with our customers to ensure all questions are answered and any concerns are addressed!