Binary Bicycles offers a limited lifetime warranty on our titanium frames to the original owner.
We will, at our sole discretion, repair or replace any Binary Bicycles frame or frame parts that we deem to have failed due to manufacturing defects in material and/or workmanship.
Our warranty does not cover normal wear and tear, including the results of frame fatigue, and normal maintenance items. In addition, our warranty does not cover any damage, failure, or loss caused by accident, improper use in activities in which the frame was not designed, improper installation or assembly of components, neglect or improper maintenance. Dents, scratches, abrasions, and other damage caused by normal use or handling are not considered defects.
Any components not produced by or branded Binary Bicycles bear their own manufacturer’s warranty. Any claims on these components should be directed to the manufacturer’s service department.
Binary Bicycles’ liability under this warranty is expressly limited to the replacement of the non-compliant Binary Bicycles product and, under no circumstances, will Binary Bicycles be liable for incidental or consequential losses, damages, or expenses (including but without limitation damage to property or other economic losses) whether under this warranty or in contract or negligence or otherwise.
All Binary Bicycles products must be returned to us for warranty repairs and/or replacement. Binary Bicycles will, in its sole discretion, determine if the damage or defect is within the warranty terms, and either repair or replace the product. Please contact us to discuss the details of your claim. The cost of shipping your frame to us may be your responsibility. Please be sure to use a parcel service that allows you/us to track your package (FedEx, UPS, USPS).
Upon receipt, we will inspect the frame, and if deemed warranty, replace or repair it at our expense, and return it to you as promptly as possible, postage paid. If you are in need of an expedited return shipping, let us know. We can invoice you for the difference of the expedited delivery over and above standard ground shipping costs.
Keep in mind, your frame is hand-built to order. If repair is not possible and replacement is required, it may take approximately 8-10 weeks for production.
We all hate to see it happen, but it does happen! Binary Bicycles offers crash replacement at our wholesale cost for any reason, at any time. And, to make it even better, we extend our crash replacement offer to any new owner of a Binary Bicycles frame! Shipping costs will be your responsibility. Contact us to discuss your replacement frame order procedure.
If you’re unsure about something, please do not hesitate to contact us! We strive to work closely with our customers to ensure all questions are answered and any concerns are addressed!